I spent a lot of time reflecting on a workshop I recently helped design / facilitate, and figured since I already spent so much time thinking about it I might as well share what I learned with the group… If you have any thoughts on any of these I’d love to hear them…
1. At some point I considered having a goals conversation with the client using Eugene’s fail-meet-wildly exceed expectations framework. However, I received substantial push back from my colleagues and others whose opinion I sought. Their point was that framing things in the negative could lead to negative feelings, and results. One person suggested asking the following questions: What does success look like? What would have to be in place for us to succeed? What obstacles would we need to overcome? Because I haven’t ever had a conversation with a client about what failure would look like, I don’t actually know whether it works better than the success / obstacles conversation. I would love to hear people’s experiences having a what-failure-would-look-like conversation with a client.
2. All design conversations were done over the phone with individuals I’d never met in person. As a result, it was difficult for me to read their genuine reactions to the workshop design. (This is, by the way, part of my personal learning curve.) In the future — and given my personal communication style — I think I’ll ask for video conference conversations, especially early in the project. @eekim, my experience has given me a different perspective on the in-person/online distinction we’ve talked about; would love to continue that thread with you at some point.
4. Finally, we did a really good job pivoting the workshop after an exercise didn’t get as much traction as we had hoped. I’m very proud of us for our willingness to shift, but next time I design a somewhat experimental workshop like this one I’d like to think of a Plan B ahead of time. I wonder if anyone’s done this before, and how they want about doing this?
As an aside, I’m really anxious to hear from @marie and @eugenechan about place+time for our next Bootcamp!
Hopefully see you all soon, and take care.